Driver Agreement

1. Independent Contractor Status

Drivers on OnYourRoute are independent contractors, not employees.

This means:

• You set your own hours and choose which deliveries to accept
• You use your own vehicle and bear your own operating costs (fuel, insurance, maintenance)
• OnYourRoute does not withhold taxes on your behalf — you're responsible for reporting and remitting any income tax, HST, or other amounts owed to the CRA
• You are not entitled to employment benefits, vacation pay, or workers' compensation through OnYourRoute
• You have no exclusive arrangement with OnYourRoute — you're free to work with other platforms or clients

If you're unsure about your tax obligations as a self-employed contractor in Ontario, the CRA's website is a good starting point.

2. Revenue Split & Payments

For every delivery completed through OnYourRoute, you earn 60% of the total delivery fee paid by the sender. The platform retains 40% to cover matching, payment processing, and platform costs.

How Payments Work

Payments to drivers are processed via Stripe Connect. You'll need to complete a Stripe onboarding to receive payouts — this typically takes 5–10 minutes and requires basic identity verification.

• Payout is triggered after delivery is confirmed by the sender
• Funds typically arrive in your bank account within 2–5 business days depending on your bank
• Stripe may hold initial payouts for a short review period for new drivers

The platform fee covers operating costs and is non-negotiable. If you post a trip and accept a delivery, you agree to the 60/40 split that applied at the time of acceptance.

3. Driver Responsibilities

When you list a route and accept a delivery on OnYourRoute, you take on the following responsibilities:

Licensing & Insurance

• You must hold a valid Ontario driver's licence appropriate for your vehicle
• Your vehicle must be insured for the use you're putting it to — including carrying goods for compensation if required under your policy
• You are solely responsible for ensuring your insurance covers your activity as a delivery driver

Item Handling

• Handle all items with reasonable care
• Protect items from weather, spills, and damage during transit
• Do not open, inspect, or tamper with sealed packages
• Do not carry more items than you can safely handle or fit in your vehicle

Pickup & Drop-off

• Arrive at the agreed pickup location within the stated window
• Deliver to the agreed drop-off location — not a proxy location without sender approval
• If you're running significantly late, notify the sender proactively

Communication

• Respond to sender messages in a timely manner once a delivery is accepted
• Confirm pickup and drop-off with the sender as agreed
• Do not share the sender's contact information with any third party

4. Prohibited Items

Do not accept deliveries involving the following:

• Weapons and ammunition — including firearms, knives intended as weapons, and related accessories
• Illegal goods — controlled substances, counterfeit items, stolen property, or anything prohibited under Canadian law
• Hazardous materials — flammable, corrosive, explosive, or toxic materials, including certain chemicals, batteries in bulk, and pressurized cylinders
• Live animals — pets, livestock, insects, or any living creatures
• Perishables requiring temperature control — food or pharmaceuticals that must be kept refrigerated or frozen unless you have appropriate equipment and the sender has confirmed it
• Oversized or overweight items — anything that exceeds the vehicle capacity you've stated in your listing, or that you cannot safely handle alone
• Human remains or body parts
• Cash, negotiable instruments, or high-value documents that would not be appropriate to carry without specialized courier services

If you discover a prohibited item after accepting a delivery, do not proceed. Contact the sender and, if necessary, contact OnYourRoute support. You will not be penalized for refusing a prohibited delivery.

If you knowingly carry prohibited items, your account will be removed immediately and we reserve the right to report the activity to appropriate authorities.

5. Liability

OnYourRoute Is a Matching Platform

OnYourRoute connects senders with drivers. We are not a carrier. We do not take possession of items, we do not employ drivers, and we do not have a contract of carriage with senders.

As a driver, you are entering into a direct arrangement with the sender when you accept a delivery. You take on responsibility for the items from the moment you accept them at pickup until delivery is confirmed at drop-off.

Your Liability

• You are responsible for items in your possession during transit
• If an item is damaged, lost, or stolen while in your custody, you may be held liable to the sender
• Your personal liability insurance (or lack thereof) is your own concern — OnYourRoute does not provide cargo insurance for drivers

Platform Liability

OnYourRoute provides a matching platform on an "as is" basis. We are not responsible for losses arising from transactions between drivers and senders, including lost items, damaged goods, failed deliveries, or disputes between parties. Our liability to you as a driver is limited to the platform fees we collected from your deliveries.

6. Cancellations & No-Shows

Driver Cancellations

Life happens. If you need to cancel a confirmed delivery:

• Cancel as early as possible — ideally 24+ hours before the scheduled pickup
• Notify the sender directly so they have time to make other arrangements
• Repeated late cancellations may result in reduced visibility on the board or account review

No-Shows

If you don't show up for a confirmed pickup without notice, that's a no-show. No-shows are treated seriously:

• First no-show: warning and note on your account
• Second no-show: temporary suspension from listing routes
• Third no-show: permanent removal from the platform

Sender Cancellations

If a sender cancels after you've already traveled to the pickup location, the refund and compensation situation depends on the circumstances. Contact support at hello@onyourroute.polsia.app — we review these on a case-by-case basis.

7. Termination

You Can Leave Anytime

You're free to stop using OnYourRoute at any time. Just don't leave active delivery commitments unfulfilled. Complete any accepted deliveries before deactivating, or cancel them with appropriate notice to the sender.

We Can Remove You

OnYourRoute reserves the right to remove a driver from the platform at any time, for any reason, including but not limited to:

• Violation of this agreement or the platform's Terms of Service
• Carrying prohibited items
• Fraudulent activity
• Repeated no-shows or cancellations
• Misconduct toward senders or platform staff
• Any activity that puts users, the public, or the platform at risk

In cases of serious misconduct, removal is immediate and without prior notice.

8. Acceptance

We may update this agreement from time to time. When we do, we'll update the "Last updated" date at the top and note significant changes. Continuing to post trips after an update means you accept the revised terms.